Centralina Workforce Development Board Developing Performance Benchmarks

Total quality and continuous improvement are key elements of all workforce development efforts. To meet this objective, the Centralina Workforce Development Board (WDB) is developing a set of performance benchmarks to measure successes and identify areas for improvement in the JobLink Career Center system. The benchmarks and evaluation system will be based on the following elements:

• Customer Satisfaction
• Employer Satisfaction
• Customer Wait Time
• Job Placements
• Employer Services/Contacts
• JobLink Partner Participation

The Accountability and Chartering Review committees are continuing their work (with input from local JobLink managers) on refining the system, measures, timeline, and results expected from the performance benchmarks. Additionally, the committees have developed a matrix to factor in "weights" for each JobLink Career Center. These weights or local variables include items such as county unemployment rate, area population, ratio of staffing hours at the center, and labor force availability numbers.

A final version of the JobLink performance benchmark system and approved changes to the JobLink rechartering system will be presented at the August meeting of the Centralina WDB.

Excellent Performance Already a Hallmark of Centralina JobLink System

As the Centralina WDB works on developing a JobLink performance benchmark system, the eight JobLink Career Centers in the region are already delivering excellent customer service to job seekers and employers. Here are some of the results taken from customer comment cards from the most recently completed month.

May 2002

Did you receive the services you expected or needed?
Percentage that replied YES:

• Anson County 95%
• Cabarrus County 93%
• Iredell County* 95%
• Lincoln County 95%
• Rowan County 92%
• Stanly County 95%
• Union County 98%

How would you rate the overall services received?
Percentage that replied EXCELLENT OR GOOD:

• Anson County 95%
• Cabarrus County 100%
• Iredell County* 97%
• Lincoln County 95%
• Rowan County 91%
• Stanly County 95%
• Union County 93%

* = Includes Statesville and Mooresville centers

All JobLink Career Center managers, staff, and partner agencies are to be commended for the excellent customer service that they deliver . Great job!!!

Employment Statistics
(Updated Monthly on this E-Newsletter)

For more information on employment, click here.

New JobLink Career Center Opens in Mooresville

Left to right - Carol Johnson - Mitchell Community College (Centralina WDB member), June Hamilton - PGI Nonwovens (Centralina WDB member), Sara Haire Tice - Iredell County Commission Chair (Centralina Consortium Chair), Juanita Norman - ESC/JobLink manager - Mooresville, David Hollars - Centralina WDB Executive Director, Jean Manall - ESC/JobLink manager - Statesville, Jan Comer - Polar Plastics (Centralina WDB member), and Dan Wallace - Mooresville-South Iredell Chamber of Commerce (Centralina WDB member).

Centralina Workforce Development Board Approves Service Providers for Upcoming Year

At their June 11th meeting, the Centralina WDB approved the following service provider contracts for the upcoming fiscal year (July 1, 2002 to June 30, 2003):

Workforce Investment Act (WIA) - Services to ADULTS

• Employment Security Commission (ESC) - Anson, Cabarrus, Iredell, Lincoln,
  Rowan, and Stanly counties
• Union County Community Action, Inc. - Union County

Workforce Investment Act (WIA) - Services to DISLOCATED WORKERS

• Employment Security Commission (ESC) - Anson, Cabarrus, Iredell, Lincoln,
  Rowan, Stanly, and Union counties

Workforce Investment Act (WIA) - Services to YOUTH (In-School and Out-of-School)

• Anson County Schools - Anson County
• Salisbury-Rowan Community
  Service Council, Inc. - Cabarrus and Rowan counties
• I Care, Inc. - Iredell and Lincoln counties
• Albemarle Temporaries, Inc. (ATI) - Stanly County
• Union County Community Action, Inc. - Union County
  

Visit our website at www.centralinaworks.com to learn more about the Centralina WDB
To send a comment about our E-Newsletter, click here.